Software for Telecom
Subscribers, plans, towers, and tickets — we build the OSS/BSS-lite systems that let ISPs and telecom businesses scale without drowning in spreadsheets.
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{ 01 } — How we work in Telecom
Subscriber to signal, one system.
Telecom operations are recurring-billing plus field logistics — both automatable, both usually held together by heroic spreadsheets.
Structure
- Plans & subscriber model
- Coverage & asset registry
- SLA definitions
Operate
- Provisioning workflows
- Recurring billing & dunning
- Complaint & ticket routing
Maintain
- Field-technician apps
- Outage & uptime tracking
- Churn & ARPU analytics
Missed renewals and unbilled connections are pure leakage. Automated billing cycles with dunning recover revenue the spreadsheet era silently lost.
Field teams get ticket apps tied to subscriber and asset records — the technician arrives knowing the history.
{ 03 } — What we build
What we build for telecom.
Subscriber management
Onboarding, KYC, plans, and lifecycle in one registry.
Billing & collections
Recurring invoices, payments, and dunning automated.
Field service
Installation and fault tickets with technician tracking.
Network asset registry
Towers, fiber, and equipment mapped to subscribers served.
{ 04 } — What makes it hard
Volume turns small errors into large ones.
Telecom systems process events in quantities where a rounding decision or a duplicate record stops being a defect and becomes a financial position.
Mediation is where money is created or lost
Usage records arrive duplicated, late, and occasionally malformed. Deduplicating and normalising them correctly is the difference between billing what was used and billing something adjacent to it, and the error is only visible in aggregate.
Plans are a combinatorial problem
Bundles, rollovers, add-ons, fair-use thresholds, and promotional overrides interact, and each new plan multiplies the states the rating engine must handle. Plans added as special cases accumulate into a system nobody can change safely.
Provisioning must be idempotent or it is dangerous
A retried activation that creates a second service, or a failed deactivation that leaves one running, both cost money silently. Every provisioning action needs to be safely repeatable and independently verifiable.
Support sees the network, not the network's model
A subscriber's complaint is about their experience, while the systems hold cell-level and platform-level data. Bridging those two views quickly is what determines whether support resolves or escalates.
{ 05 } — What you have to get right
TRAI regulates the customer experience, not just the licence.
Subscriber-facing obligations are specific and enforceable: tariff transparency, consent for commercial communication, complaint handling with defined response timelines, and portability processes that cannot be quietly obstructed. These are system behaviours, not policy documents, and they are audited as such.
Subscriber data adds the standard DPDP obligations at unusual scale, alongside retention requirements that come from the licence framework. Usage records are simultaneously business-critical, personally revealing, and subject to minimum retention — a combination that makes access control and purpose limitation harder than in most sectors.
- Consent captured and honoured for commercial communication, per the applicable rules
- Complaint handling with timestamps against the required response windows
- Tariff and billing transparency reflected in what the subscriber can actually see
- Usage records retained per licence requirements with strict access control
- Provisioning actions logged and independently verifiable after the fact
How we help here
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Frequently asked questions
Deduplication happens in mediation on a stable record identifier before rating, never after billing. A duplicate that reaches the rating engine becomes a charge, and a charge that has to be reversed at scale costs far more than the compute the deduplication took.
That is the design goal — plans as configured rules rather than as code paths, so a new bundle is data rather than a release. Systems where each plan was added as a special case are the ones that eventually cannot be changed safely at all.
Yes — router/OLT provisioning APIs and RADIUS-style systems integrate where interfaces exist.
Both — wallet-based prepaid and invoice-based postpaid under one subscriber record.
KYC capture and retention follow your compliance requirements, with auditable records.
{ Sources }
Standards and regulators referenced here
- Telecom Regulatory Authority of India — TRAI
- BIS — Indian standards — Bureau of Indian Standards
- OpenTelemetry — vendor-neutral traces, metrics, and logs — OpenTelemetry