Services / Data Analytics

Data Analytics

Your systems already record the answers. We define the metrics, wire the data, and build dashboards that end the “whose number is right” meeting.

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Analytics dashboard — metrics and trends

Trusted by teams across education, retail, and services

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{ 01 } — Analytics process

Define once. Measure honestly. Review on cadence.

Analytics fails on definitions, not tools. So we start with a metric dictionary everyone signs — formula, source, owner — and only then automate its measurement. The dashboards come last, because a chart of a disputed number is just a prettier argument.

01

Define

  • Metric dictionary — every KPI defined once, in writing
  • Source-of-truth decision per metric
  • A named owner per metric
  • Targets, thresholds & alert levels
  • The awkward conversations about whose number wins
02

Wire

  • Source integrations — ERP, CRM, events, spreadsheets
  • Transformations & models in version control
  • Quality checks that block bad loads
  • Refresh schedules with freshness visible
  • Reconciliation back to the source systems
03

Use

  • Role-based dashboards at the right altitude
  • Scheduled reports that send themselves
  • Alert thresholds that notify a person
  • Self-serve access on modeled data
  • Monthly metric review — definitions evolve deliberately

{ 02 } — One number

When two dashboards disagree, both are ignored.

Fix your metrics

Every org has the meeting where finance and sales bring different revenue numbers, and the first half hour goes to arguing about whose export is right. The cure is structural, not diplomatic: one defined source per metric, transformations in version control, and changes reviewed like code.

Definitions are the real product. “Revenue” has to mean one thing — booked or collected, gross or net, before or after refunds — and that decision gets made once, written down, and owned by a named person. Everything downstream of the dictionary is plumbing.

Dashboards then become trustworthy by construction, and decisions speed up because nobody relitigates the data. The measure of success is quiet: the number appears, everyone accepts it, and the meeting moves on to what to do about it.

{ 03 } — What we deliver

Answers on a schedule.

Executive dashboards

The ten numbers that run the business — live, agreed, and drillable to the transactions underneath.

Operational analytics

Team-level views of pipeline, throughput, quality, and cost — refreshed on a cadence each team actually works to.

Self-serve exploration

Modeled data that analysts can query safely — new questions answered without a ticket, and without breaking a definition.

Automated reporting

The Monday report that writes and sends itself — same format, same sources, no copy-paste week.

Data quality & reconciliation

Checks that block bad loads and reconcile warehouse to source — drift surfaces in an alert, not in a board meeting.

Forecasting & deeper analysis

Demand forecasts, cohorts, funnels, and segmentation — with honest error bars and a baseline every model has to beat.

{ 04 } — Analytics stack

The analytics toolchain we deploy.

Sized to your data volume — a growing business rarely needs the tooling of a bank, and should not pay for it. Every layer is mainstream, documented, and hireable-for.

Collection
Event trackingCDCAPI connectorsSpreadsheet ingestionManual-entry capture
Modeling
dbtSQL warehousesMetric / semantic layersVersion-controlled transformationsData tests
Visualization
MetabaseLooker StudioPower BIEmbedded analyticsScheduled reports
Advanced
ForecastingSegmentationAnomaly detectionA/B analysisCohort & funnel views

{ 05 } — Ways to engage

Three ways to start, matched to where you are.

Analytics foundation

A fixed-scope start: metric dictionary, warehouse, and the first live dashboards in 4–6 weeks — one metric domain done end to end, properly.

  • Metric dictionary signed off first
  • Production sources, real numbers
  • One domain finished, not ten started

Build + handover

We build the full stack — sources, models, dashboards, alerts — document and test it, train your team, and hand over the keys.

  • Your warehouse, your keys
  • Models documented and tested
  • Analyst training before handover

Analytics retainer

A monthly cadence for teams whose questions keep evolving — new metrics modeled, definitions reviewed, dashboards pruned when unused.

  • Monthly capacity, no re-scoping
  • Metric review on cadence
  • Dashboards retired when nobody opens them

{ 06 } — What you receive

A system of record for your numbers.

Dashboards are the visible layer. What you actually receive is the machinery underneath that keeps them worth trusting.

01
Metric dictionary

Every KPI defined once — formula, source, owner, refresh — and signed by the people who used to argue about it.

02
Warehouse & models

A right-sized warehouse with version-controlled, tested transformations between raw data and every chart.

03
Role-based dashboards

Executives, managers, and operators see the same truth at different altitudes — drillable, not decorative.

04
Quality checks & alerts

Tests that block bad loads, reconciliation against source, and thresholds that notify a person when a number moves.

05
Self-serve layer

Modeled tables analysts can query safely — questions answered without a ticket, definitions intact.

06
Documentation & training

How every metric is computed and how to change one properly — so the system outlives any single analyst.

{ 07 } — The symptoms

Signs your numbers need engineering.

If these happen weekly, the fix is definitions and plumbing — not another chart tool.

Finance and sales bring different revenue numbers to the same meeting.
The month-end report takes a week of copy-paste to assemble.
Analysis requests queue behind the one person who knows the data.
“Active customer” means something different in every department.
Numbers get re-checked by hand before anyone will act on them.
A metric quietly changed definition and nobody can say when.

{ 08 } — What changes

From gut feel to grounded calls.

Before

Metrics argued afresh in every meeting.

After

One dictionary, one source per metric — the meeting starts at the decision.

Before

Pricing set by last year’s habit.

After

Priced from margin and elasticity data, per segment.

Before

Marketing spend judged by feel at quarter end.

After

Channel ROI visible weekly; budget moves mid-quarter.

Before

Stock ordered on instinct; shortages found on Monday.

After

Demand-based ordering with alerts before stockout.

Before

Analysis requests queue behind one analyst.

After

Self-serve dashboards — the analyst does analysis again.

Get expert guidance on your analytics.

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Frequently asked questions

Metabase, Looker Studio, and Power BI most often — but the modeling layer underneath matters more than the chart tool on top. Duelling numbers are almost never the chart tool's fault.

It is the normal starting point — connectors and a small warehouse consolidate it, usually within the first weeks. Spreadsheets count as sources too; we ingest them rather than pretend they will go away.

Definitions live in version-controlled transformations with named owners; changing a metric is a reviewed change with a history, not a quiet edit. When a definition does evolve, the change is announced, not discovered.

The foundation is a project; trust is a cadence — most clients keep a monthly review where new questions get modeled and definitions evolve with the business, deliberately.

The first live dashboards typically land within 4–6 weeks — one metric domain done end to end, because a narrow slice everyone trusts beats a broad one nobody does.

No — models are documented and tested, refreshes and alerts run unattended, and the monthly review keeps definitions current. When a data hire eventually makes sense, they inherit an engineered system, not tribal knowledge.